FAQs

Order Questions

How do I check my order status?

How do I update my Payment Method?

How do I update my Shipping Address?

How do I use a coupon?

How long will it take to receive the product I pre-ordered?

How do I cancel a Pre-Order?

Can I change my Shipping Method?

When does my card get charged for a pre-order?

Why was I asked to update my address and payment info?

What can I do if my payment was declined?

Product Questions

When will my Pre-Order item arrive?

Do you offer repair services?

What is your Return Policy?

Premier Guild

Can I use a coupon code when purchasing my Membership?

Can I purchase other items at the same time as my Membership?

Can I transfer my Premier Guild Membership to someone else?

I’m not interested in continuing my Premier Guild Membership. How do I cancel?

Can I use my Reward Points balance at Shop.DiamondSelectToys.com?

Gift Cards

I have a Gentle Giant Ltd. gift card with a balance. Will I be able to use that gift card?

Will I be able to use my Gift Card for DST products?

Misc.

Will Gentle Giant Ltd. be changing its name?

What should we look forward to from Gentle Giant Ltd?

I forgot my password.