FAQs

How do I check my order status?

Once you've logged in to your account you will be directed to the Orders tab, here you will see your most recent order. The Order status will be shown on the right as one of the following statuses:

Order Status

Pending Pre-Order: We are waiting for this item arrive from the Factory. In this status you have access to update your Payment Method/Billing Address and your Shipping Address Order is a Pre-Order item.

Declined: The attempt to authorize your Payment failed, please review your Payment Method to ensure your Billing Information matches your Card Issuing Bank.

Awaiting Fulfillment: Your Order is paid, and will be sent to our Warehouse team to be fulfilled within the next 2-4 hours. If you need to make any changes to your order, please click on Contact Us to reach out to our Customer Service.

Awaiting Shipping: Your order has been sent to our Warehouse Team. We are unable to make any changes to this order.

Shipped: Your order has shipped and the Tracking Number will be made available within the next 24-48 hours.

 

How do I update my Payment Method?

Please visit our Blog Post: How to update your Payment Method to learn how to update your Payment Method

 

Please note:You can only update your Payment Method if your Order status is Pending Pre-Order or Declined.

Order Status

 

How do I update my Shipping Address?

Once you the Order details page, you will click on "Edit Shipping Address". This will then prompt you to enter the New Shipping Address. Once you've saved your New Shipping Address the system will automatically re-calculate the shipping cost.

Please note:You can only update your Shipping Address when the Order status is Pending Pre-Order.

Order Status

 

I forgot my password.

Please click here: Forgot Password

You will receive an e-mail in the next 5 minutes with instructions for resetting your password. If you don't receive this e-mail, please check your junk mail folder or contact us for further assistance.

 

What is your Return Policy?

Please click on Shipping and Returns to review our policy.

 

When will my Pre-Order item arrive?

Please visit our Blog Post: Ship Date Update, if you can not find your item in the list please click on Contact Us to reach out to our Customer Service.

 

When will my Pre-Order item arrive?

Please visit our Blog Post: Ship Date Update, if you can not find your item in the list please click on Contact Us to reach out to our Customer Service.