Domestic Shipments
Gentle Giant Ltd uses FedEx and USPS options as our primary couriers for the majority of our collectibles. Our Life Size Monuments are shipped as LTL shipments through other providers. Customers are responsible for all shipping costs and taxes. Gentle Giant Ltd collects sales tax on all orders based on the delivery address.

International Shipments
Gentle Giant Ltd uses FedEx and USPS options as our primary couriers for the majority of our collectibles. Our Life Size Monuments are shipped as LTL shipments through other providers. Customers are responsible for all shipping costs as well as any custom duties and taxes. Gentle Giant Ltd has no control of established customs fees and taxes in other countries.

Returns or Exchanges

Customers must contact Gentle Giant Ltd within 30 days of receiving the product for an exchange or refund. 

Please Note: The outer package and packaging materials of our products serve only as protection for the product during shipping. Gentle Giant Ltd. guarantees the quality of their products excluding the packaging and packing materials. We do not replace damaged outer packages and/or packing materials.

If you receive a damaged or defective product and would like a replacement:
Please send images of the damage/defect to customerservice@gentlegiantltd.com
Once we validate the claimsend out a pre-paid shipping label for the return. A replacement will be issued once we receive the return. Please allow 7-10 business days from the date we receive your return for a replacement to be sent out.

If you receive a damaged or defective product and would like want a refund:
Please send images of the damage/defect to customerservice@gentlegiantltd.com
Once we validate the claim; we will send out a pre-paid shipping label for the return. A full refund will be issued once we receive the return. Please allow 7-10 business days from the date we receive your return for your credit to appear on your account.

If you receive a product and decide that you’ve changed your mind:
Please return your item; the product must be returned in sellable condition. Once we receive the product and have inspected it, a refund will be issued for the product plus taxes (no shipping charges will be refunded.)

If you have need additional information please contact us via email at customerservice@gentlegiantltd.com or by phone from 9 am to 5 pm Pacific Time, Monday through Friday.