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Please Note: Important Change to Placing Orders

As a result of our research on how to most efficiently process orders through our system in conjunction with our fulfillment warehouse:

Effective immediately, we are limiting each order to one (1) sku/item per order.

By doing so, this allows Gentle Giant Ltd. and our fulfillment warehouse partner to process orders most efficiently and most expediently.

This change will also have a positive impact on the My Rewards Program; since reward points are only accumulated when an order is complete. If you had several items on an order and not all the items were available you would not be credited for the order until all items had shipped.

As part of this change, we will also take all existing orders with remaining pre-ordered items that have not been fulfilled and place each one on a separate order.

If you need additional information, please feel free to contact our Customer Service Department via email at customerservice@gentlegiantstudios.com or phone 818.504.3555 from 9am to 6pm PST Monday through Friday.

Only one item per order

To view your shopping cart click here.

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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.