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Please Note: Important Change to Placing Orders

As a result of our research on how to most efficiently process orders through our system in conjunction with our fulfillment warehouse:

Effective immediately, we are limiting each order to one (1) sku/item per order.

By doing so, this allows Gentle Giant Ltd. and our fulfillment warehouse partner to process orders most efficiently and most expediently.

This change will also have a positive impact on the My Rewards Program; since reward points are only accumulated when an order is complete. If you had several items on an order and not all the items were available you would not be credited for the order until all items had shipped.

As part of this change, we will also take all existing orders with remaining pre-ordered items that have not been fulfilled and place each one on a separate order.

If you need additional information, please feel free to contact our Customer Service Department via email at customerservice@gentlegiantstudios.com or phone 818.504.3555 from 9am to 6pm PST Monday through Friday.

Only one item per order

To view your shopping cart click here.

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  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
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I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.