Please Note: Important Change to Placing Orders

As a result of our research on how to most efficiently process orders through our system in conjunction with our fulfillment warehouse:

Effective immediately, we are limiting each order to one (1) sku/item per order.

By doing so, this allows Gentle Giant Ltd. and our fulfillment warehouse partner to process orders most efficiently and most expediently.

This change will also have a positive impact on the My Rewards Program; since reward points are only accumulated when an order is complete. If you had several items on an order and not all the items were available you would not be credited for the order until all items had shipped.

As part of this change, we will also take all existing orders with remaining pre-ordered items that have not been fulfilled and place each one on a separate order.

If you need additional information, please feel free to contact our Customer Service Department via email at or phone 818.504.3555 from 9am to 6pm PST Monday through Friday.

Only one item per order

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Delivery occurs Ex Works on the actual shipping date, and title and the risk of loss transfer to you upon shipment.

In the event that, within three (3) business days of your receipt of your order, you shall determine that any product is damaged or defective, you shall return such product to Gentle Giant® for analysis.** If the product is determined by Gentle Giant® to be damaged or defective, then we shall, at our sole option, either (i) replace the product, or (ii) accept for return such product for credit or refund.

**To initiate a return for damaged or defective products, please send an email to and include an explanation of the issue, photos illustrating the damage or defect, and your current mailing address and contact information.