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Please Note: Important Change to Placing Orders

As a result of our research on how to most efficiently process orders through our system in conjunction with our fulfillment warehouse:

Effective immediately, we are limiting each order to one (1) sku/item per order.

By doing so, this allows Gentle Giant Ltd. and our fulfillment warehouse partner to process orders most efficiently and most expediently.

This change will also have a positive impact on the My Rewards Program; since reward points are only accumulated when an order is complete. If you had several items on an order and not all the items were available you would not be credited for the order until all items had shipped.

As part of this change, we will also take all existing orders with remaining pre-ordered items that have not been fulfilled and place each one on a separate order.

If you need additional information, please feel free to contact our Customer Service Department via email at customerservice@gentlegiantstudios.com or phone 818.504.3555 from 9am to 6pm PST Monday through Friday.

Only one item per order

To view your shopping cart click here.

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SHIPPING & RETURNS

Gentle Giant ships domestically via UPS and USPS Priority Mail. International orders are shipped via USPS International. You will receive a tracking number in your e-mail when your order departs our warehouse.

Returns:
If for any reason you need to return an order, please send an e-mail to customerservice@gentlegiantstudios.com. If an item is damaged or defective, please include pictures of the piece illustrating the issue along with your current mailing address and we'll be happy to arrange for a replacement. Domestic customers with defective or damaged merchandise will also receive a prepaid shipping label for their returns.

You have 30 days to return your order for any reason. Refunds will be issued for the paid price of the item returned plus any taxes (California Residents Only). Refunds do not include any shipping charges. Please ship your order back along with a note to the address below:

Gentle Giant Studios
ATTN: Returns
7511 N. San Fernando Rd.
Burbank, CA 91505

Please note: refunds are issued on a weekly basis for any returns.