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As a result of our research on how to most efficiently process orders through our system in conjunction with our fulfillment warehouse:
Effective immediately, we are limiting each order to one (1) sku/item per order.
By doing so, this allows Gentle Giant Ltd. and our fulfillment warehouse partner to process orders most efficiently and most expediently.
This change will also have a positive impact on the My Rewards Program; since reward points are only accumulated when an order is complete. If you had several items on an order and not all the items were available you would not be credited for the order until all items had shipped.
As part of this change, we will also take all existing orders with remaining pre-ordered items that have not been fulfilled and place each one on a separate order.
If you need additional information, please feel free to contact our Customer Service Department via email at email@example.com or phone 818.504.3555 from 9am to 6pm PST Monday through Friday.